Refund Policy: Cancellation requests received two or more weeksprior to an event start date will receive a full refund less a $10 administrative processing fee plus pertinent credit card or bank fees.  In lieu of cancelling, registrants may choose to substitute another person for registration or deferment of registration to an equivalent-cost scheduled COWA training course for a $10 processing fee.

Event Cancellation: COWA reserves the right to cancel events due to low registration or other circumstances beyond our control.  COWA also reserves the right to make changes to event programs and instructor substitutions and similar alterations as circumstances require.  Every effort will be made to contact each registrant if an event is cancelled. In the event of an event cancellation, COWA will give the option of a full refund or credit toward a future COWA event of equivalent cost.  COWA liability for events cancelled is limited to the substitution or refund of the program fees.  By registering for an event, the registrant acknowledges and accepts this policy. 

Privacy Policy: COWA takes the privacy of our members and partners seriously. This privacy notice applies solely to information collected by this website. We are the sole owners of the information collected on this site. We only have access to information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to communicate with you. Unless you ask us not to, we may contact you via email in the future to share our newsletter, relative information about upcoming events and training, or changes to this privacy policy. You may opt out of any future contacts from us at any time. We take precautions to protect your information. Wherever we collect sensitive information, (such as credit card data) that information is encrypted and transmitted to us in a secure way. 

Membership Registration: In order to access the full membership benefits of this site, a user must register a name and email address. This information is used to contact you about COWA related activities. Please be mindful of what information you share on the Member Forums. Although the public cannot comment on the forum, they can read and follow conversations that are posted on the forum. We ask that you do not use that space to self-advertise or spam other members. 

California Onsite Water Association
PO Box 1063 | Groveland, CA | 95321

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